Friday Update

Greetings All

We are getting ready to begin the next phase of the transition.  The settings that are currently working for most people will need to be updated.  Our admins at tech will be moving people over in a gradual process.  Basically, just look for your current settings to stop working then try the new ones.  One way to tell if your account has been transitioned over is to login to mail.vcom.edu.  If you get a certificate error or see the old interface then you have not been moved over yet.
This process may take some time to get everybody transitioned.  Please do not expect the following settings to work for you right now.

 The general points I need to make clear are:

Email addresses are not changing.  Only server settings and names are.

Access to Web Outlook via mail.vcom.vt.edu and mail.vcom.edu are the priority.  As long as those are working properly then you are getting your email and you have access to your email.  I will be doing my best to keep other settings up to date but just because your preferred method of checking your email is not working does not mean you aren’t getting your email.

After the upgrades are done there should be some benefits to most people.  I understand that these have caused some of you temporary issues.  Thank you for your patience and once moved over we shouldn’t have to deal with access issues much longer. 

Information for once your individual account is transferred over:

Web Outlook:

You should now be able to go to mail.vcom.edu or mail.vcom.vt.edu and log in with your username and password.  There will be no need to use vcom\ in your username anymore.  There should be no more certificate issues.  You will see a new, much more robust interface.  This new interface includes a more robust Help feature.  If you need help using the interface please click the ? icon on the top right of the interface.

Outlook Clients:

These should update themselves.  You may receive an autodiscover or a message that says changes were mad that require a restart.  Click yes or ok to these.  Close Outlook and reopen it. 

ActiveSync/Exchange/Corporate Sync accounts on iOS and Android based devices:

It would be best to delete the account and add it back.  It would not be a bad idea to turn the device off after deleting the account and turn it back on then add it back.

Exchange Server: mail.vcom.edu

Domain: vcom

Username: first part of your email address, everything prior to @

Domain\username: vcom\ first part of your email address, everything prior to @

Use SSL: Yes

Use Secure: Yes

You should no longer get a certificate warning here now. 

BlackBerry Devices:

Delete the account, turn off the phone, turn on the phone, add the account.  There is a quirk here on these devices where if your username doesn’t match the first part of your email address you will have issues.  I know of only one person this affects.  The solution is manual setup with mail.vcom.edu as the server setting.

POP access:

Incoming: mail.vcom.edu

SSL: Yes

Port: 995

Authentication Type: Secure Password Authentication(SPA)

Outgoing: mail.vcom.edu

SSL: Yes

Port: 25

Use same credentials as incoming server.

I was able to securely send and receive using these settings on an already transitioned test account so they should work for everything including Gmail and Macs.  I’m eager for feedback on that.

Please let me know of any problems.  I cannot answer if your account has been transitioned or not.  htucker@vcom.vt.edu