As we approach the beginning of the school year it would be advisable for our students to know a few things.
You will notice new equipment in the lecture halls. The systems have just been put in and we will be watching and testing them carefully. We installed an all new podium systems, sound system, and many other nice new features.
A note about passwords:
You have two major passwords that you use for accessing various VCOM systems. Your VCOM credentials are responsible for access to your email; you do NOT need to change this password at this time. Should you choose to, you can log into mail.vcom.vt.edu, clicking Options, then Change your password. If you do not know your current password please call or stop by the IT department to have it reset.
You also have a VT PID that you use for VT_WLAN access and Scholar. This summer VT required everyone with VT PIDs to have a current or updated password. Please take a moment prior to the first day of class to login to my.vt.edu. If you can log in it should prompt your to change your password. MAKE SURE YOU CAN LOG INTO my.vt.edu OR YOU WILL NOT BE ABLE TO ACCESS WIRELESS OR SCHOLAR WHEN YOU RETURN. If you are unsure of what your VT PID is or what the password is you will need to call 540-231-4357. You will need the number from your VCOM passport card to talk to them about your VT PID. Please do this ASAP. When you return many VT students will be returning as well. They are in the same situation so call times at the aforementioned number will be extreme during the beginning of classes. We in the IT department of VCOM do not have the ability to reset this password for you.
Access to email via the internet:
You can access the Outlook Web interface by going to mail.vcom.vt.edu.
Username: VCOM Username(everything prior to @ in your email address)
There is no longer a need for vcom\.
Email Servers and Settings:
The bulk of the transition is complete. There are a few minor things left to clean up behind the scenes but the settings for access aren’t expected to change moving forward. There were some minor disruptions last week but things seem to be clearing up so please report issues that you may have. Mac OS X Lion appears to have a rather nasty bug that will affect users trying to connect to the VCOM servers from a Mac. I do not recommend upgrading until more research is done into this.
Outlook 2007 and 2010 Clients:
Existing exchange accounts should have automatically picked up the new mail settings. There should be no need to change anything. Outlook on XP based machines will have issues. I have a registry fix that can take care of it so let me know if you need it.
I will be posting a guide with images in the coming days on how to setup a new account.
Smartphones(iOS and Android based or that use ActiveSync):
Android: Click menu, then settings, then accounts, then Add Account or select the existing account, then Exchange or Corporate Sync Account.
The following settings are the same for both platforms.
Server: mail.vcom.edu
Domain: vcom
Domain\username: vcom\VCOM Username(everything prior to @ in your email address)
Use secure or SSL: Yes
Gmail Pop Access:
Username: VCOM Username(everything prior to @ in your email address)
POP Server: mail.vcom.edu
Port: 995
Always use SSL box: Checked
Sending Server: mail.vcom.edu
Sending Port: 587
Secure using TLS
Mozilla Thunderbird POP Account on Windows 7:
These settings should work with all POP mail clients.
POP Mail Server: mail.vcom.edu
Port: 995
Username: VCOM Username(everything prior to @ in your email address)
Connection Security: SSL/TLS
Authentication method: NTLM
Outgoing Server: mail.vcom.edu
Port: 587
Connection security: STARTTLS
Authentication method: NTLM
More specific cases and guides to follow as time permits.
Mac email access:
I think there are a few issues here. I don’t have a Mac to test with so I can’t verify anything at this point. The issues seem to be related to how the Mac OS handles SSL certificates. Lion specifically is having issues.
I’ll update more on that when I have the chance. For now Mac users are advised to check mail.vcom.vt.edu regularly. Not getting email on your Mac mail app or any other program is not a reason to miss an email. Curretly I have a report of Macs with 10.7 Lion on them not being able to access mail.vcom.vt.edu through Safari. Install FireFox, that has been reported working on Lion.
No comments:
Post a Comment